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Delivery Information

HOW TO ORDER

Contact us via email, phone or fax and make us get your order or make your purchase directly from our website.
Wait for the confirmation of availability and price.
Your order can be lifted directly from the store or sent by courier to the address indicated.
In case of the order  are sent by carrier, payment for the value of the merchandise plus the postage, will be made ​​by bank transfer or paypal prior.

Conditions of Purchase, Delivery and Returns

Buying products online in Wine Tio Pepe is subject to the following terms and conditions:

- Prices are given per bottle of 70 cl., Unless the product description indicate other capacity.
- The description, picture and any other information of a product displayed on the website may be changed without notice. The images that illustrate each product may differ from the delivered product.
- Any Price displayed on the site can be changed without notice and is always subject to unavailability.
- If we can not deliver your order to a customer in part or in full for immediate shipment, the customer will be contacted in order to decide the most appropriate procedure to resolve the situation.
- All products shipped by Wine Tio Pepe should be examined by the customer immediately upon receipt. If any damage is found in the product, the customer must return it to the transport company, duly justify the reason for the return delivery note and contact us.
The order may takein extreme cases30 days to be processed.
Do not accept cancellations of orders with payment by paypall.

 

Payment Restrictions:

Credit Card payments (PayPal) are only avaiable in 100€ or more orders.

Packaging:

In all our deliveries we use a special package that effectively protect the contets:

  
 
   

 

Litígios:
De acordo com a Lei 144/2015 informamos que em caso de litígio o RAL competente será Centro de Informação de Consumo e Arbitragem do Porto www.cicap.pt

Garrafeira Tio Pepe offers a complete service of delivery and packing in your hotel room.

• If you are visiting Porto and want to bring your bottles on the return trip is very simple. Take into consideration the legal limit applied in your country for the entry of alcoholic beverages and place your order here by adding all the desired references to the shopping cart. And in case of doubt in your choice, opt for personalized advice by sending an email to clientes@garrafeiratiopepe.pt



• You can order online and collect the order at our facility. To do so, in Garrafeira Tio Pepe's online store you have the option of ordering with pickup at the store, selecting in the "Shipping Methods" option "Just book - I'll do the order pickup at the store:".



• To order and receive your order at the hotel where you are staying, you only have to leave the exact address of the hotel or residence to stay in Porto and its room number (if applicable) in the "shipping address". For packaging select the option "Packing for travel" when finalizing your order.


• Please note that your order will take about 1 to 2 business days to be delivered, and delivery is normally done the next business day. And always after admission of the order and respective payment entry in our system. For orders over € 50 the delivery service is free.



• You can request packaging for travel.If you want to take the bottles with you in your suitcase you can buy a Wineskin, a safe, practical and economical solution for those who are afraid to carry drinks in the suitcase, since it protects and isolates the bottle in an efficient way. You can also choose a specific bag for the transport of bottles that allows you to carry up to 12 or 15 bottles safely.

Make the most of your time, make your purchases at Garrafeira Tio Pepe online and, if you live in Porto, receive the same day.

Currently our delivery service on the same day is delimited to the city of Lisbon, speak with us through our chat so we can validate your eligibility.

  • • Free shipping on all orders over € 50.
  • • Orders will only be sent after payment settlement by reference MB or PayPal.
  • • Orders with a minimum of 6 bottles and the order must carry out the same until the 18h.
  • • Expert and experienced team, available to assist you whenever you need, by email or telephone.